We're Here to Help
Have questions, feedback, or need assistance? Our support team is ready to help with any lottery-related inquiries. Contact us through the form below or use our direct contact methods.
Get in Touch with Powerball Games
Whether you have a question about our games, need help with your account, want to provide feedback, or report an issue, we're here to assist you. Choose the contact method that works best for you.
For account-specific issues, please have your account email or username ready to help us assist you faster.
Contact Information
Phone Support
Monday-Friday: 8:00 AM - 8:00 PM
Saturday-Sunday: 9:00 AM - 6:00 PM
Public Holidays: 10:00 AM - 4:00 PM
Mailing Address
Powerball Games NZ Limited
Level 12, 100 Willis Street
Wellington 6011
New Zealand
Send us a Message
Quick Answers to Common Questions
How do I reset my password?
If you've forgotten your password, click "Forgot Password?" on the login page. We'll send a reset link to your registered email address.
When are Powerball draws held?
Powerball draws are held every Wednesday and Saturday at 7:30 PM NZT. Ticket sales close at 7:25 PM on draw days.
How long does verification take?
Account verification typically takes 1-2 business hours. Make sure your documents are clear and show all four corners for faster processing.
Our Response Commitment
We're committed to providing timely responses to all inquiries. Here's what you can expect when you contact us: